77kd Privacy Policy

1. Introduction

77kd ("the Platform", "we", "us", "our") is committed to protecting and respecting the privacy of every person who uses our online casino and sports betting services. This Privacy Policy sets out in clear terms the basis on which any personal data we collect from you, or that you provide to us, will be processed by 77kd. Please read this document carefully to understand our practices regarding your personal data and how we will handle it.

This Privacy Policy applies to all users of the 77kd platform — whether you are visiting as a guest, registering a new account, or using the platform as a verified player. By accessing or using 77kd, you acknowledge that you have read this Privacy Policy and that you agree to the collection and use of your information as described herein. If you do not agree, please discontinue use of the platform and contact our support team to request account closure and data deletion where applicable.

77kd serves the Bangladesh market and handles all data in accordance with applicable data protection principles. Our platform is designed with data minimisation in mind: we collect only what is necessary to provide you with a safe, functional, and compliant gaming experience, and we hold it only for as long as is genuinely required.

2. Information We Collect

77kd collects personal information through several channels: directly from you when you register and use the platform; automatically through your device and browser when you interact with the platform; and, in limited circumstances, from third-party verification and payment service providers. The categories of personal data we collect include:

77kd does not collect sensitive personal data such as biometric data, racial or ethnic origin, religious beliefs, or health information unless specifically required for legal compliance purposes, in which case you will be informed separately before such data is requested.

3. How We Use Your Information

The personal data 77kd collects is used exclusively for the purposes set out in this Privacy Policy. We process your information to deliver the services you have requested and to operate the platform lawfully, safely, and responsibly. The specific purposes for which we use your personal data include:

• Account creation and management: to register and maintain your 77kd player account, verify your identity and age, and authenticate your login sessions securely.
• Payment processing: to process deposits to and withdrawals from your account via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard), and to maintain accurate financial records for your account.
• Service delivery and platform operations: to provide access to casino games, live casino tables, crash games, slots, and sports betting markets; to process bets, calculate winnings, and apply bonus terms; and to personalise your experience within the platform.
• Regulatory compliance and anti-fraud: to comply with anti-money laundering (AML) obligations, to carry out know-your-customer (KYC) checks, to detect and prevent fraud, bonus abuse, and prohibited activities, and to respond to regulatory and law enforcement requests where required by law.
• Responsible gaming: to monitor gaming activity patterns for indicators of problem gambling behaviour; to enable and enforce responsible gaming tools such as deposit limits, cool-off periods, and self-exclusion requests; and to provide support to players who may be experiencing gambling-related harm.
• Customer support: to respond to your account queries, payment questions, bonus disputes, and technical support requests submitted via live chat or email.
• Platform improvement and analytics: to analyse aggregate, anonymised usage data to improve the platform's performance, identify technical issues, and develop new features and content offerings relevant to our Bangladesh player base.

77kd does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated monitoring flags an account for investigation — for example, for suspected fraudulent activity — a human review is conducted before any account action is taken.

4. Legal Basis for Processing Your Data

77kd processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely when processing your personal data are:

• Contractual necessity: the majority of processing on 77kd — including account management, payment processing, and delivering gaming services — is necessary to perform the contract between you and 77kd as set out in our Terms & Conditions.
• Legal obligation: identity verification, anti-money laundering checks, and maintaining transaction records are processed because 77kd has legal obligations to do so under applicable financial crime prevention and consumer protection frameworks.
• Legitimate interests: platform security monitoring, fraud prevention, responsible gaming monitoring, and analytics are processed on the basis of 77kd's legitimate interest in operating a secure and compliant gaming platform, balanced against the impact on your privacy rights.
• Consent: where 77kd sends you optional promotional communications or uses non-essential cookies, we rely on your freely given, informed consent. You may withdraw consent at any time by contacting support or adjusting your browser cookie settings without this affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

77kd does not sell your personal data to any third party. We share your information only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards and are prohibited from using it for their own independent marketing or commercial purposes.

• Payment service providers: when you make a deposit or withdrawal, your payment details are transmitted to the relevant payment processor (such as bKash, Nagad, Rocket, or card scheme operators) solely to execute the transaction. These providers operate under their own privacy policies and security frameworks.
• Game software providers: limited technical session data may be shared with licensed game providers (such as Evolution Gaming, Pragmatic Play, Spribe, Ezugi) to deliver their game content within the 77kd platform. Game providers receive only the data necessary to operate their games and are contractually prohibited from using it for any other purpose.
• Identity and fraud verification services: to fulfil KYC and AML obligations, 77kd may share identity documents and related data with regulated third-party identity verification service providers. These providers process your data solely for the purpose of completing the verification check on 77kd's behalf.
• Legal and regulatory authorities: where required by applicable law, court order, or regulatory direction, 77kd may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities. In such cases, 77kd will disclose only the minimum data required to satisfy the legal obligation.

6. Cookies and Tracking Technologies

77kd uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session active and secure, and to gather aggregate usage analytics that help us improve the service. A cookie is a small text file placed on your device by a website. The types of cookies used on 77kd are:

• Strictly necessary cookies: these are essential for the platform to function. They enable core features such as user authentication, session management, and fraud detection. Without these cookies, the platform cannot operate correctly. These cookies do not require your consent and cannot be disabled.
• Functional cookies: these cookies remember your preferences and settings, such as your selected language and display options, so that the platform can provide you with a consistent and personalised experience across sessions.
• Analytics cookies: we use aggregate, anonymised analytics data to understand how players navigate the platform, which sections are most used, and where technical performance can be improved. This data is processed in aggregate form and cannot identify you as an individual.
• Session security cookies: short-lived cookies used to protect your active session against cross-site request forgery (CSRF) and session hijacking attempts. These are deleted automatically when you log out or close your browser.

You can control cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair or prevent access to core platform functionality. 77kd does not use advertising cookies or third-party tracking pixels that follow you across external websites.

7. Data Security

77kd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our platform; encrypted storage of sensitive account data; access controls that restrict which members of the 77kd team can access personal data, based on a strict need-to-know principle; regular security assessments and vulnerability testing of the platform infrastructure; and secure, access-controlled relationships with all third-party processors.

While 77kd takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 77kd will notify affected users promptly and take immediate steps to contain and remediate the breach.

8. Data Retention

77kd retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. Account records — including identity documents, transaction history, and KYC verification data — are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements. This retention period may be extended where 77kd is subject to an ongoing legal proceeding, regulatory investigation, or dispute that requires the data to be preserved.

Data that is no longer required for any active legal, regulatory, or operational purpose is securely deleted or anonymised. Marketing communication preferences and analytics data that is not tied to a specific account are retained in anonymised aggregate form only. You may request deletion of your personal data at any time; however, where a legal retention obligation applies, we are required to retain the relevant records for the mandated period regardless of your deletion request.

9. Your Data Rights

77kd respects your rights over your personal data. As a user of the platform, you have the following rights with respect to the personal data we hold about you:

• Right of access: you may request a copy of the personal data 77kd holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update basic account details directly in your account settings panel.
• Right to erasure: you may request that we delete your personal data. We will honour this request where we are not subject to a legal retention obligation that requires us to keep the data. Where a retention obligation applies, we will delete the data at the earliest permissible point after that obligation expires.
• Right to restriction of processing: in certain circumstances — such as where you contest the accuracy of data we hold, or where you have objected to processing — you may request that we restrict how we use your data while the issue is resolved.
• Right to data portability: where we process your personal data by automated means on the basis of your consent or a contract with you, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to object: you have the right to object to processing of your personal data where it is based on legitimate interests. You also have the right to object to receiving direct marketing communications from 77kd at any time.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a description of your request. We will verify your identity before processing any request relating to your personal data to ensure the security of your information.

10. Third-Party Links and Services

The 77kd platform may, in certain contexts, reference or integrate third-party services — such as licensed game providers whose content is embedded within the platform interface. Where this occurs, those third-party services are governed by their own privacy policies and terms of service, which are independent of this Privacy Policy.

77kd is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any game provider or payment service you interact with through the 77kd platform to understand how they handle your data independently of 77kd.

11. Children's Privacy

77kd is strictly an adults-only platform. Our services are not directed at, intended for, or accessible to persons under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is conducted as part of the account registration process, and any account found to belong to a person under the minimum age will be immediately closed and all associated personal data will be deleted.

If you are a parent or guardian and believe that a person under the age of 21 has registered on 77kd or provided personal information to the platform without your knowledge, please contact us immediately at [email protected] so that we can take prompt action to investigate and remove the data concerned.

12. Changes to This Privacy Policy

77kd reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date at the top of the document. Where a material change is made — meaning a change that significantly affects how we collect, use, or share your personal data — we will take reasonable steps to notify registered users in advance of the change taking effect. This may include a notice displayed within the platform or a notification sent to your registered email address.

Your continued use of the 77kd platform after any changes to this Privacy Policy are published constitutes your acceptance of those changes. We encourage you to review this page periodically so that you remain informed of how 77kd handles your personal data at all times.

13. Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to how 77kd handles your personal data, please contact our dedicated support team. We are available 24/7 via live chat on the platform. Our team is based in Bangladesh Standard Time (BST, UTC+6) and is trained to handle data-related queries with appropriate care and confidentiality.

Email for data and privacy inquiries: [email protected]